Returns

return instructions

Please check the FAQ page for additional information on our return policy.

This page will help you prepare your return. Please verify your return is eligible for a refund or exchange before you send us your return package by emailing services@guru-nyc.com.

We have made several changes to simplify our return process. Please read the following instructions carefully.

If you have any questions please contact Guru Customer Service by phone at 646-321-4228 or by email at services@guru-nyc.com .

Preparing Your Package for Return

Please email us for a the Return and Exchange form, complete it and put it on the top of your package.

Place the packing slip and the merchandise you wish to return in a secure package (we advise that you maintain a copy of your packing slip for your records). If you do not have your packing slip, please contact Guru Customer Service by phone at 646-321-4228 or by email at services@guru-nyc.com and we will send you a new one.

Mailing Instructions for Customers in Alaska, Hawaii and Puerto Rico

Unfortunately, at this time you cannot use the prepaid return label included in your order. For your security, please return your package to us via a trackable, insured mail service to the address listed below. Guru is not responsible for items damaged or lost in transit.

Shipping and handling charges for returns are non-refundable.

Please send your return by mail to:
GURU RETURNS
328 8TH AVENUE
#156
NEW YORK, NY 10001

mailing instructions for customers in the continental u.s.

Please attach the pre-paid, pre-printed label (included with your purchase) to the outside of your package. Please be sure to fill in your name, address and zip code in the space provided at the top of the return label and maintain the bottom portion of the label containing the tracking information for your records.

Take the package to any UPS Store, UPS Drop Box, UPS Customer Center or any UPS Authorized Service Outlet (ASO). You may also give the package to any UPS Driver. To locate the nearest UPS Drop Off Center please call UPS at 1-800-Pick-UPS (1-800-742-5877) of visit the UPS website at www.ups.com.

No additional postage is required. Beginning with returns received on February 1, 2008 and thereafter, when using our return label we will deduct $7.00 from the amount of your refund. At this time we do not offer this service for returns sent from Alaska, Hawaii and Puerto Rico.

If you no longer have your return label, please return your package to us via a trackable, insured mail service to the address listed below. Guru is not responsible for items damaged or lost in transit.

Shipping and handling charges for returns are non-refundable.

Please send your return by mail to:
GURU WEBSITE RETURNS
328 8TH AVENUE
#156
NEW YORK, NY 10001

how do i track my order?

You will receive an order confirmation once your order has been received. In addition, a shipping confirmation email will be sent from UPS QUANTUMVIEW once your order has been shipped.

additional questions

If you have additional questions about your order, please contact Guru Customer Service directly by phone at 646-321-4228 or by email at services@guru-nyc.com.